Cookies help us deliver our services. By using our services, you agree to our use of cookies.
Learn more Got it
Trading on Forex involves high risks and you can lose your entire deposit.
Home / About company / FAQ


  1. Is it possible to change the currency of my account?

    No. But you can open a new account in USD, EUR.

  2. How is the margin calculated?

    Important: To simplify the calculation of margin requirements we recommend using the trader’s calculator.

    The formula for calculating margin in the base currency:

    Margin = Contract size / Leverage

    The base currency is a currency, standing first in the quote, for example:

    • in EURUSD the base currency is EUR;
    • in USDCHF the base currency is USD;
    • in GBPUSD the base currency is GBP;

    The size of a contract is the amount of a contract in the base currency. The value of 1 lot is always 100,000 units of base currency. Accordingly, the value of 0.1 lot = 100,000 * 0.1 = 10,000 units of base currency, the value of 0.01 lots = 100,000 * 0.01 = 1,000 units of base currency;

    Leverage is a ratio between the trader’s own funds and borrowed funds, for example:

    • 1:200 leverage -- 200;
    • 1:100 leverage -- 100.

    After calculating the margin in the base currency, convert it into the deposit currency (according to the exchange rate at the time of opening positions) -- US dollar, Euros.

    Consider this example:

    A trader uses 1:200 leverage to open a long position of 1 lot EURUSD at 1.2457. The margin for this position is calculated as follows:

    • For this long position the base currency is EUR. Thus, the margin for this position will be 100,000 / 200 = 500 EUR;
    • If the currency of trading account is USD, not EUR, the margin calculated in EUR should be converted into the currency of trading account;
    • 200 EUR * 1.2457 USD (if the currency of the trading account is the US dollar).
  3. Why was the order executed not at the declared price?

    An order may be executed not at the set price if there is gap. The gap is a price break that occurs when prices sudden change. The gap means that in the market there are no buyers and sellers that are ready to make a deal at a price that exists within the gap. If a trader has a stop order at a price inside the gap, this order will not be executed at this price, because in the market there are no buyers and sellers at this price. In this case, the order is executed at a gap price, i.e. at the price that sellers or buyers are ready to pay.

    For more information, please refer to our Best Execution Policy.

  4. Why the position was closed with a price different from the one on the chart?
    Remember that there are two prices in the market: the price of sellers (Ask) and the price of buyers (Bid).
    The chart shows the Bid price.
    • A short position is opened at the Bid price, and is closed at the Ask price.
    • A long position is opened at the Ask price, and is closed at the Bid price.
    Example: for your short position, the Stop-Loss order is set at the price of 1.2970. The price in the chart reached 1.2968, but the position was closed by Stop-Loss price. In this case, 1.2968 is the Bid price, and given the spread of 2 pips, the Ask price was 1.2970 (i.e. Ask = Bid + spread = 1.2968 +0.0002 = 1.2970). Short positions are closed at the Ask price. Therefore, the position was closed by Stop-Loss order at the price Bid 1.2968 (Ask 1.2970).
  5. What to do if the terminal says “No connection”?

    If the terminal displays the “No connection” message, try doing the following:

    1. Check your Internet connection. Perhaps there are problems with communications on your ISP side.
    2. If your computer has a stable connection to the Internet, but the terminal still says “No connection”, try to rescan the server. Left-click on the “No connection” message and select “Rescan server” from the menu item.
    3. If none of the above steps help, in the top panel select “File” and click “Login” from the drop down menu. In the window, enter your username (trading account number), password, server address and click “Login”.
    If none of the above steps resolve the issue, please contact technical support.
  6. What does “Trade flow is busy” mean?

    The “Trade flow is busy” message appears when a client sends a new order to the server without waiting for a response to the previous request. Usually this message means there’s a short-term loss of connection with the trading server, and the client has not received a response from the server and his next order is put in queue on the client terminal.

    To resolve the issue, restart the terminal.
  7. Why was the position closed without my participation?

    If trader’s funds fall below the required margin level, the broker has the right to close a part of loss-making positions at the current market price. Funds = Account balance + Balance of opened transactions. 

    Learn more about margin requirements of "Trading account".
  8. Why does the “Not enough money” message appear when I try to open a position?

    “Not enough money” means the trader does not have enough money to open a position. To open position, you must make a deposit (provide the margin).

    <Margin> = <Value of the contract> / <Leverage>

    Example: The trader has 1,000 EUR on his account and he sends an order to the broker to open a position for 50 lots (5,000,000) EURUSD
    The server receives the order and calculates the margin required to open this position: 50 lots (EURUSD) at 1:100 leverage = 5,000,000/100 = 50,000 EUR.
    Since the customer has only 1,000 EUR, and the opening of this position requires 50,000 EUR, the customer will receive a rejection from the server: “Not enough money.”
  9. How to calculate the cost of one point?
    Formula: <Cost of 1 point> = (Contract * (Price + One point)) - (Contract * Price),
    Example: Calculation of one point of the EURGBP. The currency of the trading account is the US dollar.
    A trader opens a position:
    BUY a lot EURGBP at 0.8365
    Contract = 100,000
    Price = 0.8365
    One point = 0.0001
    1. The cost of 1 point for «BUY a lot EURGBP 0.8365» = (100.00 * (0.8365 +0,0001)) - (100.000 * 0.8365) = 10 GBP;
    2. Since the currency of the trading account is USD, the profit and losses are calculated in USD. Therefore, the cost of 1 point calculated in GBP should be converted into USD;
    3. 10 GBP * GBP / USD rate = 10 * 1.5417 = 15.47 USD.
    Thus, the cost of 1 point for «BUY 1 lot EURGBP 0.8365» amounted to 15.47 USD.
  10. Why do I need a demo-account?

    A demo account is typically used to study the trading platform and trading terms of the broker, to test trading strategies and advisers. To open a demo account, you must complete the registration form.


Our consultant will answer your question shortly.


Risk Warning
There is a high level of risk involved when trading leveraged products such as Forex/CFDs. You should not risk more than you can afford to lose, it is possible that you may lose the entire amount of your account balance. You should not trade or invest unless you fully understand the true extent of your exposure to the risk of loss. When trading or investing, you must always take into consideration the level of your experience. Copy-trading services imply additional risks to your investment due to nature of such products. If the risks involved seem unclear to you, please apply to an outside specialist for an independent advice.